Refund policy

Consumers have a fourteen-day right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed predominantly to their commercial or self-employed professional activity.

Instructions on withdrawal

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last of the goods.

To exercise your right of withdrawal, you must inform us (THAI CHIA TJO LIMITED, RM03, 24/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong, email: kontakt@thailandify.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary to establish their nature, characteristics and functioning.

Early expiry of the right of withdrawal

The right of withdrawal expires early for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g (2) no. 3 BGB (German Civil Code)). This applies in particular to opened cosmetic, skincare and hygiene products.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back to us.)

To THAI CHIA TJO LIMITED, RM03, 24/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong, email: kontakt@thailandify.com:

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

– Ordered on (*)/received on (*):
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if notified on paper):
– Date:

(*) Delete as appropriate.